Continuous Improvement

Call it kaizen or continuous improvement or whatever term you prefer. In the end if you don't deliver results you won't be in business for long. The two pillars of the Toyota system are respect for people and continuous improvement for this reason. Processes, equipment, tools, or assets don't improve on their own. It takes the structured work of teams to drive and sustain impro...
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Lean Thinking

Part of improvement is indeed related to how you think and interact with others in order to obtain better results. However most organizations struggle to develop this mindset and behaviors in leaders or employees. One of our ten leadership shaping principles in fact is called "thinking patterns".  This involves how you personally think, make decisions, act, and communicate with...
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Leadership Development

The number one area most organizations struggle with is leadership development. Toyota was lucky to have highly skilled leaders such as Eiji Toyoda, Taiichi Ohno, Fujio Cho, and too many others to name here. These great improvement leaders however were not born with their skill sets. Instead they developed them carefully over time with great practice, effort, and self awareness...
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Is it Genba or Gemba?

I get quite a few e-mails every year pointing out errors I have made in spelling and punctuation in various speeches or blog posts. And for the record I sincerely appreciate the feedback so I can correct the oversight or error in question. The most common e-mail (by far and away) every year is the suggestion that I have misspelled the lean phrase "Gemba" because I have instead ...
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LEI 2016 Transformation Summit

I was asked to give a talk at the recent LEI Transformation Summit in Las Vegas on the topic of "4 Types of Problems" and ways to address each type. The content will be published in a book by LEI later this year. In the mean time for those who asked here is a pdf version of the presentation.  Thanks to all who attended and the positive feedback.  The link below should enable yo...
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Lean Conference Brazil 2015

I'll be one of the key note speakers in Brazil this month at a major lean conference in Sao Paulo. The conference theme deals with improving during slow economic times. There will be a mix of attendees from various industries and service sectors. During my 90 minute presentation I will talk about the importance of leadership thinking and "shaping" routines required to drive res...
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Lean Coaching Summit: 4 Types of Problems

I gave a presentation at the 2015 Lean Coaching Summit in Seattle Washington earlier this summer. The contents deal with establishing a logical frame work for various types of problems and coaching routines overall. The contents are part of a workbook I am collaborating on with John Shook and the Lean Enterprise Institute. We hope to have it ready to publish by the end of this ...
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