Satisfy the Customer in the Long Run for Sales and Profits

In this month's question on the Lead Edge Jean-Baptiste Bouthillon, PDG de PO Constructio asks what to do about falling sales and adjusting takt time. Here is my response over on the Lean Edge: I think we are falling into the trap of discussing “production tactics” as a root cause solution without really understanding the problem. Apologies in advance but I would have to ...
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Evaluating Executive Performance

This month's question on The Lead Edge from Eric Buehrens Chief Operating Officer, Harvard Medical School, Beth Israel Deaconess Medical Center the following - What is the right lean way to evaluate executive performance? My response over on the Lean Edge: Let’s consider answering this question in reverse for some contrast in terms of discussion. In other words what is th...
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Lean Management versus Management by Personality

This month's question asks how can a Lean implementation program survive a change in top management? After all a Lean journey can take many years and a CEO might only be in place for a few years. The implied question I suppose is what is to stop the next CEO from abandoning the course? In the short run this can indeed be a problem and only true success and careful planning can ...
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A Methodical Approach to Change Management

Rob Austin: how do we assuage fear of cost-cutting in times of crisis? By Robert Austin, co-author of Artful Making - Last updated: Sunday, December 6, 2009 - Save & Share - One comment As exciting as the lean ideas are, there’s a concern a person might have that starts with the name: Lean.  As in “lean and mean” or as in “cut your staff by half to make...
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