Handbook for TQM and QCC, Volumes I and II

A two-volume handbook on Total Quality Management and Quality Control Circles produced by the Development Bank of Japan and the Japan Economic Research Institute for the Japan Program of the Inter-American Development Bank, published October 2003. Volume I explains what TQM and QCC are for managers, including quality assurance, TQM history, and the QC Story. Volume II is the practical guide for facilitators and circle leaders, covering how to start circle activities, the Seven QC Tools, and QCC techniques such as brainstorming, why-why analysis, and 5S.