November 2011
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Lean Management versus Management by Personality

This month’s question asks how can a Lean implementation program survive a change in top management? After all a Lean journey can take many years and a CEO might only be in place for a few years. The implied question I suppose is what is to stop the next CEO from abandoning the course? In [...]

Toyota’s True North Concept

This month’s question deals with the concept of True North in lean implementation and has four parts. 1) What is the role of True North in Lean Thinking? 2) How do we define the concept? 3) In what way does it contribute to lean results? and 4) Can lean be done without True North? I [...]